Our Relationship Charter
We strongly believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity.
As a result we only work with those who share our belief in the importance of these principles.
This means that:-
We…..
……..will always do everything in our power to:-
- Keep you fully informed about what’s happening on your affairs and complete every task on or ahead of time
- Operate on the basis that a problem isn’t solved or a piece of work finished until you are 100% delighted
- Reply to every telephone message and new business enquiry within 8 business hours
- Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us
- Refer our contacts to you where we believe they could benefit from your products and services
- Always be on the lookout for new ideas that could help you to build an even more successful business and achieve your business goals
- Do what we say we are going to do, when we say we are going to do it.
You…..
…… will always do everything in your power to:-
- Maintain the high standards of integrity, honesty and openness that we rightly expect from each other
- Pay for our services in advance of any work commencing – THP has a range of easy payment options (cash, cheque, monthly direct debit, credit card)
- Tell us immediately if we do anything that you are in anyway unhappy with
- Provide us with any information and answers we need to carry out our work – within the mutually agreed timescales
- Refer contacts to us where you believe they could benefit from our help and advice
